FAQs

Shipping and Tracking

  1. Why isn't my tracking number working?

    • Tracking numbers may take 1 to 5 working days to appear in the shipping carrier's system. Occasionally, there may be delays or errors from the shipping carrier. If your tracking number is still not working after a few days, please contact us at support@nangastore.com for assistance.

  2. Why didn’t my order arrive in one package?

    • To provide faster shipping, we ship items from multiple fulfillment centers around the world. As a result, your items may arrive in separate packages. Rest assured, all items are on their way to you.

  3. Why do I have to pay extra fees to receive my order?

    • Depending on the shipping carrier's policy or local customs regulations, you might be charged additional fees such as import taxes or delivery surcharges for remote areas. Please kindly pay the required fees to complete your order’s delivery. For more details, contact your local customs office.

  4. Will I be charged VAT or customs taxes?

    • Items shipped internationally from the US are Delivered Duty Unpaid (DDU), meaning VAT, customs duties, and related fees are the responsibility of the recipient. These fees vary by country. For specific information, contact your local customs office.

Payments and Orders

  1. How do I pay for my orders?

    • We accept secure payments via:
      • Credit Cards: Visa, Mastercard, Discover, Amex.
      • PayPal.
    • You can also use PayPal checkout to pay with a credit card without logging into a PayPal account.

  2. Which currency is used on your website?

    • Our products are listed in US Dollars (USD). However, our system automatically converts prices based on your location. If you notice any delay in conversion, please refer to the footer of the page for clarification.

  3. When will my card be charged?

    • Your card will be charged immediately after your order has been successfully placed.

  4. Are my payments secure?

    • Yes, your payments are secure. We use advanced encryption technology such as SSL (Secure Socket Layer) to protect your payment details. All transactions are processed through trusted payment gateways like PayPal and Stripe, ensuring your financial information is not stored or shared.

Returns and Exchanges

  1. I received a defective or damaged product. What should I do?

    • We sincerely apologize for the inconvenience. Please contact us at support@nangastore.com within 7 days of receiving the item. Attach photos/videos showing the defect or damage. If the issue is verified, we will send you a replacement at no additional cost.

  2. I received the wrong product. How can I get the correct item?

    • If you received an incorrect product, email us at support@nangastore.com with photos of the item you received. Once verified, we will send you the correct product immediately. You do not need to return the wrong item.

  3. Can I return or exchange an item due to size issues?

    • Unfortunately, we cannot process returns or exchanges for sizing issues because we do not hold inventory or stock. Please review the Sizing Guide carefully before placing your order. You can access the guide here.

  4. I just placed an order but changed my mind. Can I cancel it?

    • You can cancel your order within 24 hours of placing it. Please email support@nangastore.com as soon as possible, and we will assist you. After 24 hours, cancellations may not be possible as the order may already be processed.

Product and Store Information

  1. Are your products customizable?

    • Currently, our products are not customizable. However, we are working to introduce customizable options in the future.

  2. How accurate are the product images?

    • We make every effort to ensure that our product images accurately represent the actual item. Slight variations in color may occur due to different screen settings.

  3. What should I do if I have more questions about your products?

    • For any product-specific questions, feel free to contact us at support@nangastore.com. We are happy to assist.

Security and Privacy

  1. How secure is my personal information?

    • We strictly adhere to industry standards to protect your personal information. All sensitive data is encrypted using SSL technology during transmission and is not stored after the transaction is completed.

  2. Will my information be shared with third parties?

    • No, we value your privacy. Your personal information will never be shared, sold, or disclosed to third parties without your consent. For more details, please review our Privacy Policy.

Still Need Help?

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