🚚 Shipping & Tracking
Why isn’t my tracking number working?
Tracking numbers may take 1–5 business days to become active in the carrier’s system. If your tracking hasn’t updated after that period, please contact us at support@nangastore.com.
Why didn’t my order arrive in one package?
We ship from multiple fulfillment centers to ensure faster delivery. Your items may arrive in separate packages at different times.
How long does delivery take?
Estimated delivery time (processing + shipping):
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USA: 12–17 business days
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International (Canada, UK, EU, Australia): 15–24 business days
During peak season (Christmas, New Year), delivery may take longer.
Can I track my order?
Yes! After shipment, we’ll email you a tracking link. Or visit our Order Tracking Page.
Why is my order delayed?
Delays may be caused by customs clearance, carrier issues, or peak seasons. If your order hasn't arrived within 60 days, contact us for a resolution.
Can I update my shipping address?
We accept address change requests within 24 hours of order placement. Contact us at support@nangastore.com as soon as possible.
Do you ship to APO/FPO/DPO or remote locations?
Yes, but delivery may take an additional 5–10 business days.
Will I pay customs taxes or VAT?
Orders are shipped Delivered Duty Unpaid (DDU). You may be charged VAT or import fees based on your country’s policy. These fees are the buyer’s responsibility.
Why do I have to pay extra fees on delivery?
Some remote area fees or import duties may apply depending on your location. Contact your local customs office for more details.
💳 Payments & Orders
How can I pay for my order?
We accept secure payments via:
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Credit/Debit Cards (Visa, MasterCard, Discover, Amex)
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PayPal
You can use PayPal checkout without logging into a PayPal account.
What currency is used?
All prices are listed in USD. You may see local currency conversions based on your location.
When will I be charged?
Your card is charged immediately after your order is placed successfully.
Are my payments secure?
Yes. Payments are protected by SSL encryption and processed through secure gateways like Stripe and PayPal.
Can I apply multiple discount codes?
No. Only one discount code can be applied per order.
🔁 Returns, Refunds & Cancellations
I received a defective or damaged product. What should I do?
We’re sorry! Contact us within 7 days at support@nangastore.com with photos or videos. If verified, we’ll send a free replacement — no return required.
I received the wrong product.
Please email support@nangastore.com with clear photos of the item. We’ll send the correct item and you can keep the wrong one.
Do I need to return a defective item?
No. We don’t require returns for defective, damaged, or incorrect items.
Can I return or exchange an item due to size issues?
Unfortunately, we do not accept size-based returns or exchanges. All products are made-to-order. Please refer to our Size Chart before ordering.
Can I cancel my order?
Yes — contact us within:
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24 hours (weekday orders)
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48 hours (weekend orders)
After this period, cancellation is no longer guaranteed.
My order hasn’t arrived. Can I get a refund?
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After 45 days: You’re eligible for a 50% refund.
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After 60 days: You may request a full refund or replacement.
🛍️ Products & Store Policies
Are your products customizable?
Currently, we do not offer customizations, but this feature may be added in the future.
Are the product images accurate?
Yes. We strive for accurate representation, but minor color differences may occur due to screen settings.
How do I choose the correct size?
Please refer to our Size Chart for detailed measurements before ordering.
Do you offer gift wrapping or gift notes?
Not at this time.
🔐 Security & Privacy
Is my personal information safe?
Absolutely. We use SSL encryption, secure servers, and do not store your payment information after checkout.
Do you share my data with anyone?
No. Your personal data is never sold or shared without your consent. For full details, read our Privacy Policy.
❓ Still Need Help?
If your question isn’t listed above, feel free to contact us:
📧 Email: support@nangastore.com
📞 Phone: +1 (407) 630-5586
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)