FAQs

ORDERING

  • How can I place an order?
    To place an order for your favorite item you need to:
    - Go to the link of your favorite product.
    - Then select the right Color, Size, Design or another variant.
    - Check the quantity if you would like to order more than 1.
    - Click ’Buy It Now’ button to proceed to checkout.
    - And finally select the billing method, provide shipping information and an e-mail address to receive confirmation.

  • How do I know my order has been confirmed?
    You will receive an email containing the details of your order. In this mail, you will be provided with a unique Order ID (eg. #1234), and a listing of the item(s) you have ordered.
  • What should I do if I didn’t receive confirmation?
    We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.
  • How do I cancel an order?

If you need to change or cancel your order, please contact us immediately to 
support@nangastore.com and it must before 24 hours has passed that is the time we take to process the order. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled.

  • How can I pay my order?
    We offer safe shopping and accept payment via PayPal, Credit card or debit card (Visa, Mastercard) . So you can choose the most suitable one for you. All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
  • What currency are your prices listed in?
    All prices listed on support@nangastore.com are listed in US Dollar.
  • How secure is my personal information?


    nangastore.com     here's to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.
  • What is my tracking number?

Tracking information is only available for Premium Shipping. You will receive a tracking link via email once your order ships!

  • Do you ship to my country?

Yes! We ship to many countries in the world! However, we do have some countries that we have to review and approve prior to shipping. We always reach out to you if there are issues with shipping to your destination country.

  • How will my items be shipped?

All US sent products are shipped via USPS. Other countries will receive products via their local governments postal service. We are not responsible for delayed shipping due to orders being held by customs.

  • I ordered multiple items, will everything arrive together?

Sometimes, depending on the order. Depending on what products were ordered, we may ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible.

  • I ordered multiple items but I have only received one/some of them. Why?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.

  • I tracked down my order and the status says Return to Sender, what should I do?
    In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.

As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any replacement for free and you may need to place the order again.

  • The tracking site says Delivered but I haven’t received my order yet.
    Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. Please contact our Customer Service for further assistance. We are not responsible for any stolen packages.
  • Delivery

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

  • Will I be charged with customs and taxes?
    The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
    Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
    Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

When are returns not possible?

If you have placed an order with a wrong item/address; you need to contact our customer services in order to receive the appropriate resolution. You’re not eligible for a return for the following reasons. If:
- The order is not corrected within 24 hours.
- The product is not broken or it is not defective or is damaged because of use or
- The product is not in the same condition as you received it.
- Received the ordered correct item.


SUPPORT 24/7-

Email: support@nangastore.com

Phone: ( 202) 946-2697