Please ensure the successful delivery of your package within the advertised time frames by accurately entering your address with all the necessary information. It is crucial to use correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) for timely delivery. If the address information provided at the time of purchase is incorrect or wrongly entered, we cannot be held responsible for lost, misplaced, or incorrectly delivered shipments.
Please note that processing time for orders is separate from the shipping time to reach your destination.
PROCESSING TIME:
Orders will be processed within 3 to 5 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
TRANSIT TIME:
Once your order has been processed, it will be shipped via standard shipping, which usually takes 7 to 10 business days to arrive at your doorstep. Please be aware that delivery times may vary due to uncontrollable factors like inclement weather and shipping carrier delays.
TOTAL DELIVERY TIME:
Delivery time = Processing time + Transit time
Please anticipate the delivery time to be between 10 and 15 business days (Monday to Friday).
Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard, New York )
SHIPPING COST:
We are delighted to offer a flat rate of $5.95 for all orders within the United States.
TAXES:
Our website does not collect any taxes on purchases. Customers are responsible for paying any applicable taxes to the relevant authorities.
GUEST PURCHASE:
We provide guest purchase options for customers who prefer not to create an account on our website. However, please note that guest purchases do not grant the same level of access and benefits as registered customers.
SHIPPING RESTRICTIONS:
Currently, we only ship within the United States. We are unable to deliver to PO boxes or APO/FPO addresses.
We are committed to providing the highest level of customer service and support. If you have any questions or concerns about our shipping policy or any other aspect of our business, please feel free to contact us at support@nangastore.com.