Thank you for selecting us for your shopping requirements! This policy pertains specifically to orders within the United States and has been crafted to ensure complete transparency about our shipping procedures. By placing an order on our store, you agree to accept and adhere to the outlined policies.
A. SHIPPING COSTS:
Standard Shipping: $6.95
B. TRANSIT, HANDLING & ORDER CUT-OFF TIME:
Orders are processed during our business hours, which are Monday through Friday, Pacific Standard Time, excluding Post Office holidays such as Christmas, Thanksgiving, Presidents’ Day, and Memorial Day.
The order cut-off time is 05:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
Handling Time:
Orders will be processed within 5 to 7 business days (Monday to Friday) from the date of purchase. Orders placed on weekends or holidays will be processed on the following business day.
Transit Time:
Once processed, orders will be shipped via standard shipping, with an approximate transit time of 7 to 10 business days (Monday to Friday) to reach your designated delivery address.
Please note that delivery times may vary due to factors beyond our control, such as weather conditions and shipping carrier delays.
Delivery Time = Processing Time + Transit Time
You can anticipate the overall delivery time to be around 12 to 17 business days (Monday to Friday).
C. DELIVERY TERMS:
We utilize the services of Port Express to ensure efficient and reliable product delivery.
D. CHANGE OF ADDRESS:
Once your order is in transit, we are unable to modify the delivery address. If you need to change the address, please contact us at support@nangastore.com within 24 hours of placing your order.
E. TRACKING:
Once your order has been dispatched, you will receive a tracking number, enabling you to track your package until it is delivered to your doorstep.
F. CANCELLATIONS:
If you choose to cancel your order before receiving it, we can accept cancellations at any time before the order has been dispatched. However, if the order has already been dispatched, please refer to our refund policy for further assistance.
G. PARCELS DAMAGED IN TRANSIT:
If a parcel is found to be damaged during transit, please attempt to reject the parcel from the courier if possible and promptly contact our customer service. If the parcel has been delivered in your absence, please contact customer service for guidance on the next steps.
We are dedicated to providing a seamless and satisfying shopping experience. For any questions or assistance with your order, our customer service team is ready to help.
Thank you again for choosing us as your shopping destination. We value your trust in our products and services!